Vivid Abrasives, LLC (“Vivid Abrasives,” “we,” “us,” or “our”)

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request distributor information, or make a purchase.

1) Information We Collect

A. Information you provide to us

We may collect information you submit through forms, checkout, email, or other interactions, such as:

• Name

• Email address

• Phone number

• Company name (if applicable)

• Distributor inquiry details

• Any message content you submit

B. Information collected automatically

When you use our website, we may automatically collect:

• IP address

• Device type, browser type, operating system

• Pages viewed, time on site, referring/exit pages

• Approximate location (derived from IP)
  This data is typically collected through cookies and similar technologies.

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C. Payment information

If you purchase from us, payment processing is handled by our payment processor(s). We do not store full payment card numbers. The payment processor may collect and process payment details in accordance with their own privacy policy.

2) How We Use Your Information

We use your information to:

• Provide and operate the website

• Respond to inquiries, including distributor requests

• Improve our products, website performance, and user experience

• Send marketing messages if you opted in (you can unsubscribe anytime)

• Detect, prevent, and protect against fraud, abuse, or security issues

• Comply with legal obligations

3) Cookies and Similar Technologies

We may use cookies, pixels, and analytics tools to:

• Remember preferences

• Understand website traffic and usage

• Improve website functionality

4) Sharing and Disclosure of Information

We may share your information only as needed for business operations, including:

• Service providers (hosting, analytics, customer support tools)

• Marketing platforms (only if you opted in, where applicable)

• Legal and compliance (if required by law or to protect rights/safety)

We do not sell your personal information.

5) Distributor and “Find a Distributor” Information

If you submit a distributor inquiry or request distributor information:

• We use your details to respond and, when appropriate, connect you with distributor resources.

• If you apply to become a distributor, we use your submission to evaluate the request and communicate next steps.

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6) Data Retention

We retain personal information only as long as necessary to:

• Provide services

• Maintain business records (orders, support)

• Meet legal, accounting, or compliance requirements

7) Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

8) Your Rights and Choices

A. Marketing communications

You can opt out of marketing emails anytime by using the “unsubscribe” link in our emails or contacting us.

B. Access, correction, deletion

Depending on where you live, you may have rights to request access to, correction of, or deletion of your personal information. To request this, contact us using the details below.

C. U.S. State Privacy Rights 

If applicable under state law, you may have rights to:

• Know what personal information we collect and why

• Request deletion of certain data

• Opt out of sale/sharing (we do not sell personal information)

• Not be discriminated against for exercising privacy rights

We may need to verify your identity before fulfilling requests.

9) Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided information, contact us so we can delete it.

10) Third-Party Links

Our website may link to third-party sites (e.g., distributors, social platforms). We are not responsible for the privacy practices of those third parties. Please review their policies separately.

11) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”

12) Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact:

Vivid Abrasives, LLC
Email: [email protected] | [email protected]
Phone: 360-517-3489